For orders received before 12:00 p.m., shipping will be prepared the same day; orders received later will be processed the following day.

Orders are not shipped on weekends or holidays.

Delivery time will depend on the destination and the selected shipping method.

• Peninsula:

Standard shipping: 3/5 business days.

Express shipping: 1/2 business days.

• Balearic Islands: 5/7 business days.
• Canary Islands, Ceuta and Melilla: 5/7 business days.
• Portugal: 2/5 business days.
• Europe: 3/7 business days.
• Rest of the world: 5/8 business days.

The estimated delivery time is calculated from the departure from our warehouse and only takes business days into account.

*These delivery times do not apply to orders placed under the Pre-order modality, whose delivery date is specified at the time of purchase.

Yes. During promotional periods, sales, launches, or times of high demand, the preparation and delivery of orders may experience slight delays.

We do our best to ensure you receive your Ganzitos as soon as possible and appreciate your patience during these periods.

No. Orders are shipped only on business days.

Weekends and holidays are not counted within the indicated shipping times.

No. Products purchased under the pre-order modality have a different delivery time.

The estimated shipping or delivery date will be indicated at the time of purchase. Standard shipping times do not apply to these orders.

If your order contains a pre-order product, we recommend checking the specific information indicated on the product page and during the purchase process.

Shipping costs vary depending on the destination and the selected method:

• Peninsula: Collection point free · Standard shipping €2.90 · Express shipping €5.90.
• Balearic Islands: €6.90.
• Canary Islands, Ceuta and Melilla: €8.90 + possible customs fees to be paid by the customer.
• Portugal (excluding Azores): Collection point €1.90 · Standard shipping €3.90.
• European Union: Standard shipping €5.90.
• Rest of the world: Standard shipping €5.90.

For international shipments where applicable, the amount paid includes customs duties and applicable taxes, so there will be no additional charges at the time of delivery.

Canary Islands, Ceuta, and Melilla are an exception: any possible customs fees must be paid by the customer.

For international destinations where applicable, the final price paid includes applicable customs duties and taxes, so there will be no additional charges at the time of delivery.

The Canary Islands, Ceuta, and Melilla are an exception: the customer will be responsible for the corresponding customs fees.

If your order cannot be delivered, the courier will contact you to arrange a second delivery. If this is not possible, we will send you an email and your package will remain at the destination office for 1 week for you to pick it up. After that time, your order will be returned to our warehouse and, in this case, the new shipping costs would be at your expense.

Orders are shipped from our logistics warehouse in Guadalajara (Spain).

Sometimes, carriers mark a package as delivered prematurely, and it appears a few days later. If it does not appear within one or two days of delivery confirmation, please contact us at web@ganzitos.com so we can resolve the issue with the carrier.