You can request a size or model change within 14 days of receiving the product.

To make an exchange, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging.

Request the exchange as indicated at the bottom of our website in the section Manage your exchange or return and follow the steps:

1. Access our Reveni exchange and return panel using your order number and the email address or postal code you used to make the purchase.
2. Select which item you want to exchange from your order and choose the new model or size for exchange. Complete the process, verifying that all data is correct.
3. Once the process is finished, you will receive a return label that you must affix to the perfectly packaged parcel. You must drop off the parcel at a delivery point (the closest ones to your postal code will appear).
4. Once your original order has been delivered, our warehouse will begin preparing your new exchange order so you can receive it as soon as possible.

Exchanges for orders placed online are not accepted at our physical store; they can only be made through the same purchase channel used.

*OUTLET and SAMPLE SALE items are non-refundable; they can only be exchanged for a voucher with no expiration date or another item.

You can request a refund within 14 days of receiving the product.

To be eligible for a return, your item must be unused, with tags, in the same condition that you received it, and in its original packaging.

Request the return as indicated at the bottom of our website in the section Manage your exchange or return and follow the steps:

1. Access our Reveni exchange and return panel using your order number and the email address or postal code you used to make the purchase.
2. Select the item you want to return and the reason for the return, then complete the process, ensuring all details are correct.
3. Select a return method:
   a. Return for a voucher at Ganzitos.
   c. Refund to the payment method used in the order.
4. Once the process is complete, you will receive a return label that you must affix to the perfectly packaged parcel. You must drop off the parcel at a delivery point (the closest ones to your postal code will be shown).

Returns for online orders are not accepted at our physical store; they can only be made through the same purchase channel used.

*OUTLET and SAMPLE SALE items are not refundable; they can only be exchanged for a voucher with no expiration date or another item.

The shipping costs for exchanges will be as follows:

1. Mainland Spain: First exchange free, then €4.5 for subsequent exchanges.
2. Portugal: First exchange free (does not include Azores and Madeira), then €4.5 for subsequent exchanges.
3. Balearic Islands: €7.95.
4. European Union: €5.90 for the first pair, then €4.5 for subsequent pairs.
5. United Kingdom: €10 per pair.
6. USA and Canada: €20 per pair.

For all other countries (including Canary Islands, Ceuta, Melilla, Azores and Madeira), we do not offer an exchange service at this time. If you wish to exchange your purchase, you can return the item for a refund and place a new order by contacting us at web@ganzitos.com 

The shipping costs for returns will be as follows:

1. Peninsula: €6.90. From the second product onwards, transportation management costs will be increased by €3.90 per additional product
2. Portugal: €6.90. From the second product onwards, transportation management costs will be increased by €3.90 per additional product.
3. Balearic Islands: €11. From the second product onwards, transportation management costs will be increased by €3.90 per additional product.
4. European Union: €15 for the first pair returned. Second pair and subsequent pairs: €10 per product.
5. United Kingdom, Switzerland and Norway: €20 for the first pair returned. Second pair and subsequent pairs: €15 per product.
6. USA and Canada: €40 per product.
7. Rest of countries: €50 per product.

* If you prefer a refund by voucher, an additional credit will be generated for 5% of the order amount, up to a maximum of €20.

*Shipping costs are non-refundable.

For other countries (including Canary Islands, Ceuta, Melilla, Azores and Madeira) we do not offer any return service at this time. If you wish to return your purchase, you can do so by contacting us at web@ganitos.com

If you believe you have received a damaged product or a product different from the one you ordered, please contact us at web@ganzitos.com, indicating your order number and attaching a photograph clearly showing the model and size, along with the labeled area of the box. After sending the email, our quality team will review the case, and we will contact you to inform you of the outcome and the steps to follow if the incident is accepted.

The product will not be considered defective or incorrect if these instructions have not been followed.

If you have received an incomplete order, please email us at web@ganzitos.com, indicating your order number and attaching a photo of the package received along with its contents. Our team will review the situation and send you the missing item as soon as possible.