We help you! Write to us at web@ganzitos.com or send us a Whatsapp at +34 640821465 and we will try to solve the problem as soon as possible!

You can see the availability of a product directly on the product page.

On the product sheet you have a text that says "Size Guie" in which, depending on the shape of the shoe, we will recommend your Ganzitos size.

Clear!! When you make the purchase you just have to tell us that it is a gift and the order will be wrapped with special packaging. We also give you the option to include a personalized note if you request it.

The first thing you should do is check the validity of your promotional code. We remind you that these codes are valid only for the products specified on the site www.ganzitos.com and for the period of time defined when receiving said code. Each person can use a code only once and cannot be refunded. Codes cannot be accumulated. If you have a promotional code, you can use it when accessing the cart in the “Promotional code” area. For it to be applied correctly you must press the “Apply” button.

If you have a voucher, you can enter it when accessing the cart in the “Promotional code” field just before making the payment. In order to use the code you must click on “Apply” and the amount of the voucher will be deducted from your purchase.

If your voucher is greater than the purchase made, it will be automatically deducted from the amount of the voucher and you can use it again for a second purchase for the remaining amount.

We do not have pre-orders for all items. If an item is in pre-order it will be indicated at the time of purchase, as well as the estimated shipping date.

No, you can purchase an item that is out of stock.

If you would like to be notified when the item is available, we recommend that you sign up for our restock notifications. You can do so by clicking on "Notify me when available" under that specific product/size and you will receive an email notification as soon as there is inventory for that item.

We work to replenish continuity products frequently and in times of high demand, pre-orders are activated.

Seasonal items will not be restocked as frequently. Signing up for that replenishment alert will ensure you don't miss out on this product when it becomes available again.

Yes, of course! You can exchange it for any other color, size or model.

For any questions, please contact our customer service team if the item you want is out of stock.

It depends on the progress status of your order and the data to be modified, it will only be possible to modify personal or address data, and no data related to the product can be modified.

To modify it, you can contact us by email web@ganzitos.com or send us a Whatsapp at +34 640821465

No, under no circumstances will it be possible to cancel an order once it has been placed.

Once you have validated your order and made the payment securely, you will receive a confirmation email. This is a summary of the order that indicates the type, quantity, price of the selected products, payment method and delivery address.

In case of problems with your order at the time of delivery, contact us as soon as possible via email at web@ganzitos.com or send us a Whatsapp at +34 640821465

For orders received before 12:00 p.m. The shipment will be prepared that same day, orders that arrive later will be sent to the next day.

The estimated delivery time is calculated from the time it leaves our warehouse, depending on the option chosen and taking into account only business days.

As soon as your order is ready to be shipped, we will send you a confirmation email.

Below we detail the delivery times by destination:

• Peninsula: 2/3 working days.
• Balearic Islands: 5/7 working days.Canary Islands, Ceuta and Melilla: 5/7 working days
• Portugal: 2/3 working days.
• Europe: 3/5 working days.
• Rest of the world: 5/7 working days.

NOTE: The client must pay the corresponding customs fees if applicable, which will vary depending on the weight of the shipment.In the event that the client does not pick up the order once it is in customs, you will bear the costs generated by the return of the order. These costs will be deducted from the amount of the return of your purchase.

*These delivery times do not apply to orders placed in the Pre-order mode whose delivery date is specified at the time of purchase.

Ganzitos ships to all parts of the world

Below we detail the shipping costs by destination:

• Peninsula: FREE.
• Balearic Islands: €4.95.
• Canary Islands, Ceuta and Melilla: €5.90
• Portugal: FREE.
• Europe: €5.90.
• Rest of the world: 5.90 €

* The client must pay the corresponding customs fees if applicable, which will vary depending on the weight of the shipment. If the client does not pick up the order once it is in customs, they will bear the costs. that generates the return of the order. These costs will be deducted from the amount of your purchase return.

If your order cannot be delivered, the courier will contact you to arrange a second delivery. If this is not possible, we will send you an email and your package will remain at the destination office for 1 week waiting for you to pick it up, after At that time, your order will be returned to our warehouse and in this case the new shipping costs would be your responsibility.

Orders are shipped from our logistics warehouse in Madrid (Spain).

Sometimes carriers mark a package as delivered prematurely and it appears a few days later. If it does not appear within a day or two of delivery confirmation, please contact us so we can resolve the issue with the carrier at web@ganzitos.com.

You have a period of 15 days from when you receive the order to make an exchange or return.

Do not exceed the maximum period of 14 days from the date of receipt.

All orders must be returned with the purchase receipt included in the shipment; items returned using a different procedure will not be accepted or refunded.

In order to be eligible for an exchange, the item must be in the same condition as when you received it, unused, with tags and in its original packaging. In the event that the shoe box is used as a shipping box, suffering damage for this reason, the cost of the box will be deducted.

If an item has any defect or damage, you must contact us by email (web@ganzitos.com) and send us photos so that we can handle it correctly. The product will not be considered defective if these instructions have not been followed.

* Changes and returns are not accepted in our physical store for orders placed online. They can only be made through the same purchasing channel used.

The shipping costs for the exchange will be as follows:

• Peninsula: First change FREE.
• Portugal: First change FREE (does not include Azores)
• Balearic Islands : €7.95.
• European Union : €10

REST OF THE WORLD (Including Canary Islands, Ceuta, Melilla and Azores) :

For these countries we do not offer any exchange service at this time. If you wish to exchange your purchase, you can return the item for a refund and place a new order (more information in the returns section).

Request a refund for your order at the bottom of our website HERE and place a new order with the product you want to exchange.

The deadline for making a return is 15 days from the date of delivery of the order to the date of delivery at the post office or collection at home.

To be able to make a return, the article must be in the same condition in which you received it, unused, with labels and in its original packaging.

EUROPEAN UNION:

Request an exchange on the "Returns and Exchanges Portal" at the bottom of our website HERE and follow the steps or scan the QR code that goes on your packing slip.

First confirm the return of the item you want to return and in the last step choose the exchange option. As soon as you deliver the package to the post office, the exchange order you have marked will be activated.

The shipping costs of the change will be as follows:

- Peninsula: First exchange FREE.

- Portugal: First change FREE

- Balearic Islands: 4,95€.

- European Union: 5,90€.

REST OF THE WORLD (Including Canary Islands, Ceuta and Melilla):

For these countries we do not offer any exchange service at this time. If you wish to exchange your purchase, you can return the item for a refund and place a new order (more information in the returns section).

Request the return of your order at the bottom of our website HERE and place a new order with the exchange product you want.

All orders must be returned with the purchase receipt included in the shipment; items returned by a different procedure will not be accepted or refunded.

The return costs will be as follows:

Peninsula : €9 per product

Portugal : €9 per product

Returns for a voucher are FREE in mainland Spain and Portugal.

Balearic Islands : €11 per product

European Union : €15 per product

Canary Islands, Ceuta, Melilla and Azores : €30 per product

United Kingdom: €20 per product

Switzerland : €20 per product

USA, Mexico and Canada : €40 per product

Rest of countries : €50 per product

The return period is 15 days from receipt at home until delivery at the collection point.

For outlet items, no money will be refunded, you can only make an exchange or request a voucher for the value of the purchase.

To be able to make a return, the item must be in the same condition in which you received it, unused, with tags and in its original packaging.

Once the footwear has been received and checked in our warehouses, the amount paid will be refunded in the same form of payment used for the purchase, but never the transport costs. This process can take approximately 20 days.

If an item has any defect or damage you have to contact us by email (web@ganzitos.com) and send us photos in order to manage it correctly.

RETURNS IN EUROPEAN UNION

Request a return in the "Returns and Exchanges Portal" at the bottom of our website HERE and follow the steps.

Returns for a voucher are FREE for Peninsula.

* If an order is returned after an exchange, an extra cost of 4,5€ (per product) will be added to the cost of the return (indicated below).

The return costs will be as follows:

Spain: 9€ per product

Portugal: 9€ per product

Balearic Islands: 11€ per product

European Union: 15€ per product

REST OF THE WORLD (Including Canary Islands, Ceuta and Melilla):

Request the return in the "Returns and Exchanges Portal" at the bottom of our website HERE and follow the steps.

The return costs will be as follows:

- Canary Islands, Ceuta and Melilla: €45 per product

- Great Britain: 25€ per product

- Switzerland: 25€ per product

- USA, Mexico and Canada: 40€ per product

- Other countries: 50€ per product

All orders must be returned with the purchase receipt included in the shipment; items returned by a different procedure will not be accepted or refunded.

Exchanges and returns of items purchased on the website cannot be made in our physical store.

You can find more information about the Exchange and Returns Policy by clicking here

Pre-order orders can be exchanged or returned. The processing time is 14 days from when you receive the order at your home.

Discounts applied to first-time customers will be maintained in the event you need to exchange the item.

The payment methods enabled in our online store are:

• Credit card through VIRTUAL POS
• By Paypal. Payments through Paypal carry a 3% management fee that the client assumes when selecting this payment method (in the event of a return, this Paypal fee beyond our control will not be refunded).
• Scalapay
• Klarna
• Bizum

GANZITOS takes the security of payments and the confidentiality of the data you communicate to us very seriously. For this reason, our website uses an SSL (Secure Socket Layer) encrypted payment method that guarantees the encryption of your bank details at the time they circulate through the network, that is, they are completely encrypted so that they cannot be read. You can verify that the operation is secure because a chain symbol appears in your browser.

At Ganzitos we offer the possibility of paying for your purchases in installments. You can see the mention "Pay in 3x" on the product sheets and/or on the payment page.

With Klarna and Scalapay: you can pay in 3 interest-free instalments for orders with a total value between €35 and €1500. To take advantage of this option, you must have a valid debit or credit card, be over 18 years old and have the capacity to enter into a legally binding contract. Subject to approval by Klarna Bank AB and subject to conditions.

With Paypal you can pay in 3 interest-free installments for purchases with a total amount between €30 and €2000.

Our prices already include all costs related to taxes and duties for countries outside the European Union. There will be no additional charges when you receive your package, guaranteed!

*In the case of the Canary Islands , the customer must pay the corresponding customs fees, if applicable, which will vary depending on the weight of the shipment. If the customer does not collect the order once it is in customs, he or she will be responsible for the costs generated by the return of the order. These costs will be deducted from the amount of the return of your purchase.

Recovering your username is very simple; It is your email address. To find your password, click on “My account” at the top right of the home page, and on the login page click on “Have you forgotten your password?” Press here". We will send your password to your email address.

Identify yourself in your “My account” space with the help of your email address and password, to modify your account data.

Simply click on the “Unsubscribe” link at the bottom of the newsletter or go to the "Newsletter" section at the top of the home page.

All data provided by our clients to GANZITOS or its staff will be included in an automated file of personal data created and maintained under the responsibility of GANZITOS, essential to provide the services requested by users.

The data provided will be treated in the terms established in the General Regulations for the Protection of Personal Data, in this sense GANZITOS has adopted the levels of protection that are legally required, and has installed all the technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access by third parties. However, the user must be aware that Internet security measures are not impregnable. If you consider it appropriate to transfer your personal data to other entities, the user will be informed of the data transferred, the purpose of the file and the name and address of the transferee, so that they can give their unequivocal consent in this regard.

In compliance with the provisions of the RGPD, the user may exercise their rights of access, rectification, cancellation/deletion, opposition, limitation or portability. To do this you must contact us by email at web@ganzitos.com

The GANZITOS FAQs try to answer all your questions as best as possible, as quickly and in detail.

However, if you wish to contact us you can do so through the following methods:

Mail : web@ganzitos.com

Whatsapp: +34 640821465

Our goal is to constantly improve. You can send us your suggestions and observations via our contact form or if you prefer, send us an email to web@ganzitos.com