We help you! Write to us at web@ganzitos.com or send us a Whatsapp at +34 640821465 and we will try to solve the problem as soon as possible!

You can see the availability of a product directly on the product page.

On the product sheet you have a text that says "Size Guide" in which, depending on the shape of the shoe, we will recommend your Ganzitos size.

Clear!! When you make the purchase you just have to tell us that it is a gift and the order will be wrapped with special packaging. We also give you the option to include a personalized note if you request it.

The first thing you should do is check the validity of your promotional code. We remind you that these codes are valid only for the products specified on the site www.ganzitos.com and for the period of time defined when receiving said code. Each person can use a code only once and cannot be refunded. Codes cannot be accumulated. If you have a promotional code, you can use it when accessing the cart in the “Promotional code” area. For it to be applied correctly you must press the “Apply” button.

If you have a voucher, you can enter it when accessing the cart in the “Promotional code” field just before making the payment. In order to use the code you must click on “Apply” and the amount of the voucher will be deducted from your purchase.

If your voucher is greater than the purchase made, it will be automatically deducted from the amount of the voucher and you can use it again for a second purchase for the remaining amount.

We don't accept pre-orders for all items. If an item is pre-ordered, it will be indicated at the time of purchase, along with the estimated shipping date.

No, you can purchase an item that is out of stock.

If you'd like to be notified when an item is available, we recommend signing up for our restock notifications. You can do so by clicking "Notify me when available" under that specific product/size. You'll receive an email notification as soon as that item is in stock.

We work to frequently replenish ongoing products, and pre-orders are activated during periods of high demand.

Seasonal items won't be restocked as frequently. Signing up for a restock alert will ensure you don't miss out on this product when it's back in stock.

Yes, of course! You can exchange it for any other color, size, or style.

For any questions, please contact our customer service team if the item you are looking for is out of stock.

It depends on the progress status of your order and the data to be modified, it will only be possible to modify personal or address data, and no data related to the product can be modified.

To modify it, you can contact us by email web@ganzitos.com or send us a Whatsapp at +34 640821465

Once you have validated your order and made the payment securely, you will receive a confirmation email. This is a summary of the order that indicates the type, quantity, price of the selected products, payment method and delivery address.

In case of problems with your order at the time of delivery, contact us as soon as possible via email at web@ganzitos.com or send us a Whatsapp at +34 640821465

For orders received before 12:00 p.m., shipping will be prepared that same day; orders received later will be processed the following day.

Orders are not shipped on weekends or public holidays.

Delivery time will depend on the destination and the selected shipping method.

• Peninsula:

Standard shipping: 3/5 business days.

Express shipping: 1/2 business days.

• Balearic Islands: 5/7 business days.
• Canary Islands, Ceuta and Melilla: 5/7 business days.
• Portugal: 2/5 business days.
• Europe: 3/7 business days.
• Rest of the world: 5/8 business days.

The estimated delivery time is calculated from the departure from our warehouse and only takes business days into account.

*These delivery times do not apply to orders placed under the Pre-order modality, whose delivery date is specified at the time of purchase.

Yes. During promotional periods, sales, launches, or times of high demand, the preparation and delivery of orders may experience slight delays.

We do our best to ensure you receive your Ganzitos as soon as possible and appreciate your patience during these periods.

No. Orders are only shipped on business days.

Weekends and holidays are not included in the indicated shipping times.

No. Products purchased under the Pre-order modality have a different delivery time.

The estimated shipping or delivery date will be indicated at the time of purchase. Standard shipping times do not apply to these orders.

If your order contains a Pre-order product, we recommend checking the specific information indicated on the product page and during the purchase process.

Shipping costs vary depending on the destination and the selected method:

• Peninsula: Collection point free · Standard shipping €2.90 · Express shipping €5.90.
• Balearic Islands: €6.90.
• Canary Islands, Ceuta and Melilla: €8.90 + possible customs fees to be paid by the customer.
• Portugal (excluding Azores): Collection point €1.90 · Standard shipping €3.90.
• European Union: Standard shipping €5.90.
• Rest of the world: Standard shipping €5.90.

For international shipments where applicable, the amount paid includes customs duties and applicable taxes, so there will be no additional charges at the time of delivery.

Canary Islands, Ceuta, and Melilla are an exception: any possible customs fees must be paid by the customer.

In international destinations where applicable, the final price paid includes customs duties and applicable taxes, so there will be no additional charges at the time of delivery.

The Canary Islands, Ceuta, and Melilla are an exception: the customer will be responsible for the corresponding customs fees.

If your order cannot be delivered, the courier will contact you to arrange a second delivery. If this is not possible, we will send you an email and your package will remain at the destination office for 1 week waiting for you to pick it up, after At that time, your order will be returned to our warehouse and in this case the new shipping costs would be your responsibility.

Orders are shipped from our logistics warehouse in Madrid, Spain.

Occasionally, carriers mark a package as delivered prematurely, and it appears a few days later. If it doesn't appear within a day or two of your delivery confirmation, please contact us at web@ganzitos.com so we can resolve the issue with the carrier.

You have a period of 14 days from when you receive the order to make an exchange or return.

Do not exceed the maximum period of 14 days from the date of receipt.

All orders must be returned with the purchase receipt included in the shipment; items returned through a different method will not be accepted or refunded.

To be eligible for an exchange, the item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging.

If an item has any defects or damage, you must contact us by email (web@ganzitos.com) and send us photos so we can handle it properly.

* Exchanges and returns are not accepted in our physical store for orders placed online; they can only be made through the same purchasing channel used.

The shipping costs for exchanges will be as follows:

1. Mainland Spain: First exchange free, then €4.5 for subsequent exchanges.
2. Portugal: First exchange free (does not include Azores and Madeira), then €4.5 for subsequent exchanges.
3. Balearic Islands: €7.95.
4. European Union: €5.90 for the first pair, then €4.5 for subsequent pairs.
5. United Kingdom: €10 per pair.
6. USA and Canada: €20 per pair.

For all other countries (including Canary Islands, Ceuta, Melilla, Azores and Madeira), we do not offer an exchange service at this time. If you wish to exchange your purchase, you can return the item for a refund and place a new order by contacting us at web@ganzitos.com 

You can request a size or model change within 14 days of receiving the product.

Request the exchange as indicated at the bottom of our website in the section Manage your exchange or return and follow the steps:

1. Access our Reveni exchange and return panel using your order number and the email address or postal code you used to make the purchase.
2. Select which item you want to exchange from your order and choose the new model or size for the exchange. Complete the process, ensuring all details are correct.
3. Once the process is complete, you will receive a return label that you must affix to the perfectly packaged parcel. You must drop off the parcel at a delivery point (the closest ones to your postal code will be shown).
4. Once your original order has been delivered, our warehouse will begin preparing your new exchange order so you can receive it as soon as possible.

Exchanges for orders placed online are not accepted at our physical store; they can only be processed through the same purchase channel used.

*OUTLET and SAMPLE SALE items are non-refundable; they can only be exchanged for a voucher with no expiration date or another item.

Return shipping costs are as follows:

1. Peninsula: €6.90. From the second product onwards, transportation management costs will be increased by €3.90 per additional product.
2. Portugal: €6.90. From the second product onwards, transportation management costs will be increased by €3.90 per additional product.
3. Balearic Islands: €11. From the second product onwards, transportation management costs will be increased by €3.90 per additional product.
4. European Union: €15 for the first pair returned. Second pair and subsequent pairs: €10 per product.
5. United Kingdom, Switzerland and Norway: €20 for the first pair returned. Second pair and subsequent pairs: €15 per product.
6. USA and Canada: €40 per product.
7. Rest of countries: €50 per product.

* If you prefer a return for a voucher, an additional credit of 5% of the order amount will be generated, up to a maximum of €20.

*Shipping costs are non-refundable.

For the rest of the countries (including the Canary Islands, Ceuta, Melilla, Azores and Madeira) we do not offer any return service at this time. If you wish to return your purchase, you can do so by contacting us at web@ganitos.com 

You can request a return within 14 days of receiving the product.

Request the return as indicated at the bottom of our website in the section Manage your exchange or return and follow the steps:

1. Access our Reveni exchange and return panel using your order number and the email address or postal code you used to make the purchase.
2. Select the item you want to return, as well as the reason for the return, and complete the process, checking that all data is correct.
3. Select a return method:
   a. Return for a voucher at Ganzitos.
   c. Refund to the payment method used in the order.
4. Once the process is complete, you will receive a return label that you must attach to the perfectly packaged parcel. You must drop off the parcel at a delivery point (the closest ones to your postal code will appear).

Returns of orders placed online are not accepted at our physical store; they can only be made through the same purchase channel used.

*OUTLET and SAMPLE SALE items are non-refundable; they can only be exchanged for a voucher with no expiration date or another item.

You can also send us a return on your own (using a carrier at your expense) using our withdrawal form. We recommend that you include the form inside the package so that we can correctly process the refund. This return will not be accepted if it has not been previously communicated by email to web@ganzitos.com. However, Ganzitos: (i) advises choosing a service with acknowledgment of receipt; (ii) will reject Products returned with cash on delivery at Ganzitos' expense; (iii) will not be responsible for cases in which the Product is not received, and (iiii) will not be responsible for tracking or any type of management related to the return of an order.

Changes and returns of items purchased on the website CANNOT be made at our physical store; they can only be made through the same purchase channel used.

Pre-order orders are eligible for exchanges or returns. The return period is 14 days after receiving the order at your home.

Note: A pre-order cannot be canceled, as it is an order that is placed in production specifically for you.

Discounts applied to first-time customers will be maintained in the event you need to exchange the item.

The payment methods enabled in our online store are:

• Credit card through VIRTUAL POS
• By Paypal. Payments through Paypal carry a 3% management fee that the client assumes when selecting this payment method (in the event of a return, this Paypal fee beyond our control will not be refunded).
• Scalapay
• Klarna
• Bizum

GANZITOS takes the security of payments and the confidentiality of the data you communicate to us very seriously. For this reason, our website uses an SSL (Secure Socket Layer) encrypted payment method that guarantees the encryption of your bank details at the time they circulate through the network, that is, they are completely encrypted so that they cannot be read. You can verify that the operation is secure because a chain symbol appears in your browser.

At Ganzitos, we offer the option to pay for your purchases in installments. You can see the "Pay in 3x" option on the product pages and/or on the checkout page.

With Klarna and Scalapay: You can pay in 3 interest-free installments for orders with a total value between €35 and €1,500. To take advantage of this option, you must have a valid debit or credit card, be over 18 years of age, and have the capacity to enter into a legally binding contract. Subject to approval by Klarna Bank AB and conditions apply.

With PayPal, you can pay in 3 interest-free installments for purchases with total amounts between €30 and €2,000.

Cancelled orders

If you see a charge on your credit card for a cancelled order, it is likely just a pre-authorization and not a payment. Your payment provider will automatically cancel it.

If you paid with PayPal, then the cancelled order should have automatically generated a refund to your account.

Credit Card Refunds

Please allow up to 10 business days for funds to be credited back to your payment method.

PayPal Refunds

These are usually immediate, so if you've received confirmation that a refund has been issued but don't see it in your account, please contact us directly so we can investigate further.

Our prices already include all taxes and duties for countries outside the European Union. There will be no additional charges when you receive your package, guaranteed!

*In the case of the Canary Islands, the customer must pay the corresponding customs fees, if applicable, which will vary depending on the weight of the shipment. If the customer does not collect the order once it has cleared customs, they will be responsible for the costs of returning it. These fees will be deducted from the refund amount.

Recovering your username is very simple; It is your email address. To find your password, click on “My account” at the top right of the home page, and on the login page click on “Have you forgotten your password?” Press here". We will send your password to your email address.

Identify yourself in your “My account” space with the help of your email address and password, to modify your account data.

No, it is not necessary; you can buy as a guest.

Simply click on the “Unsubscribe” link at the bottom of the newsletter or go to the "Newsletter" section at the top of the home page.

All data provided by our clients to GANZITOS or its staff will be included in an automated file of personal data created and maintained under the responsibility of GANZITOS, essential to provide the services requested by users.

The data provided will be treated in the terms established in the General Regulations for the Protection of Personal Data, in this sense GANZITOS has adopted the levels of protection that are legally required, and has installed all the technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access by third parties. However, the user must be aware that Internet security measures are not impregnable. If you consider it appropriate to transfer your personal data to other entities, the user will be informed of the data transferred, the purpose of the file and the name and address of the transferee, so that they can give their unequivocal consent in this regard.

In compliance with the provisions of the RGPD, the user may exercise their rights of access, rectification, cancellation/deletion, opposition, limitation or portability. To do this you must contact us by email at web@ganzitos.com

The GANZITOS FAQs try to answer all your questions as best as possible, as quickly and in detail.

However, if you wish to contact us you can do so through the following methods:

Mail : web@ganzitos.com

Whatsapp: +34 640821465

Our goal is to constantly improve. You can send us your suggestions and observations via our contact form or if you prefer, send us an email to web@ganzitos.com

GANZITOS Customer Service is available Monday to Friday from 08:00 to 18:00h, or you can contact us by email at web@ganzitos.com