RETURNS & EXCHANGES
HOW CAN I REQUEST AN EXCHANGE OF MY ORDER?
The deadline for making a return is 15 days from the date of delivery of the order to the date of delivery at the post office or collection at home.
To be able to make a return, the article must be in the same condition in which you received it, unused, with labels and in its original packaging.
EUROPEAN UNION:
Request an exchange on the "Returns and Exchanges Portal" at the bottom of our website HERE and follow the steps or scan the QR code that goes on your packing slip.
First confirm the return of the item you want to return and in the last step choose the exchange option. As soon as you deliver the package to the post office, the exchange order you have marked will be activated.
The shipping costs of the change will be as follows:
- Peninsula: First exchange FREE.
- Portugal: First change FREE
- Balearic Islands: 4,95€.
- European Union: 5,90€.
REST OF THE WORLD (Including Canary Islands, Ceuta and Melilla):
For these countries we do not offer any exchange service at this time. If you wish to exchange your purchase, you can return the item for a refund and place a new order (more information in the returns section).
Request the return of your order at the bottom of our website HERE and place a new order with the exchange product you want.
All orders must be returned with the purchase receipt included in the shipment; items returned by a different procedure will not be accepted or refunded.
HOW CAN I REQUEST A RETURN OF MY ORDER?
The return period is 15 days from receipt at home until delivery at the collection point.
For outlet items, no money will be refunded, you can only make an exchange or request a voucher for the value of the purchase.
To be able to make a return, the item must be in the same condition in which you received it, unused, with tags and in its original packaging.
Once the footwear has been received and checked in our warehouses, the amount paid will be refunded in the same form of payment used for the purchase, but never the transport costs. This process can take approximately 20 days.
If an item has any defect or damage you have to contact us by email (web@ganzitos.com) and send us photos in order to manage it correctly.
RETURNS IN EUROPEAN UNION
Request a return in the "Returns and Exchanges Portal" at the bottom of our website HERE and follow the steps.
Returns for a voucher are FREE for Peninsula.
* If an order is returned after an exchange, an extra cost of 4,5€ (per product) will be added to the cost of the return (indicated below).
The return costs will be as follows:
Spain: 9€ per product
Portugal: 9€ per product
Balearic Islands: 11€ per product
European Union: 15€ per product
* The cost derived from the original shipping will not be refunded.
REST OF THE WORLD (Including Canary Islands, Ceuta and Melilla):
Request the return in the "Returns and Exchanges Portal" at the bottom of our website HERE and follow the steps.
The return costs will be as follows:
- Canary Islands, Ceuta and Melilla: €45 per product
- Great Britain: 25€ per product
- Switzerland: 25€ per product
- USA, Mexico and Canada: 40€ per product
- Other countries: 50€ per product
All orders must be returned with the purchase receipt included in the shipment; items returned by a different procedure will not be accepted or refunded.
* The cost derived from the original shipping will not be refunded.