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RETURNS & EXCHANGES

HOW CAN I REQUEST AN EXCHANGE IN MY ORDER?

EXCHANGES WITHIN THE PENINSULA

The deadline to make an exchange is 15 days from the delivery date.

Step 1 : Request the exchange in the “Exchange & Returns Portal” at the bottom of our website HERE 

Step 2 : You will receive an email with instructions and the label to print. Prepare the package and delivery it to your near post office.

Step 3In a few hours you will receive an email with the code with which to place the new order for the change you want.


The first change is FREE in Peninsula. Second and subsequent changes will cost €4.5.

* Changes are not allowed at our physical store. Orders placed through the website can only be exchanged or returned through the same purchasing channel used.

CHANGES OUTSIDE THE PENINSULA

Balearics:

Follow the 3 steps of exchanges indicated above. In this case the shipping costs will be 7.95€

Canary Islands, Ceuta and Melilla

In these exchanges, the customer will be responsible for the shipping and customs costs derived from the shipment. We recommend tracking the shipment until it arrives to our warehouse.

IMPORTANT: include the purchase receipt of the returned order in the package.

You can send us the merchandise using the shipping system of your choice to the following address:

GXO Logistics / Returns BIG BLUE

C/ La Picota nª 4, nave B, Montepino

Pol. Ind. Ciudad del transporte

19180 MARCHAMALO, SPAIN

 EUROPEAN UNION:

Step 1 : Request the exchange in the “Exchange & Returns Portal” at the bottom of our website HERE 

Step 2 : You will receive an email with instructions and the label to print. Prepare the package and delivery it to your near post office.

Step 3In a few hours you will receive an email with the code with which to place the new order for the change you want.

The costs of the change will be the following:

- Portugal: €7.95

- European Union: €15

REST OF THE WORLD:

If you want to exchange your product, request a return of the order and place a new order with the exchange product you want.

IMPORTANT: In these changes, the client will be responsible for the shipping and customs costs derived from the shipment. We recommend tracking the shipment until it arrives at our warehouse.

*Include the purchase receipt of the returned order in the package.

You can send us the merchandise using the shipping system of your choice to the following address:

GXO Logistics / Devoluciones BIG BLUE

C/ La Picota nª 4, nave B, Montepino

Pol. Ind. Ciudad del transporte

19180 MARCHAMALO, ESPAÑA


HOW CAN I REQUEST A RETURN OF MY ORDER?

The return period is 15 days starting from the receiving day at home until the day you deliver the package to the pickup point.

For outlet items, the money will not be refunded , you can only make an exchange or request a non-expiring voucher for the value of the purchase.

RETURNS IN PENÍSNSULA

Step 1 : Request the return in the “Exchanges and Returns Portal” at the bottom of our website HERE 

Step 2 : You will receive an email with instructions and the label to print. Prepare the package and delivery it to your near post office.

* Returns are not accepted in our physical store orders placed through the website, can only be made through the same purchase channel used.

Returns for a non-expiring voucher are FREE for Peninsula.

Returns for refunds have a cost of 9€ per product.

If an order is returned after an exchange, the shipping fees will be 13€

Once the footwear is received and reviewed in our warehouses, the amount paid will be refunded in the same payment method used in the purchase but not the transportation costs. The refund process can take up to approximately 20 days.

If an item has a defect or damage, you must contact us by email (web@ganzitos.com) and send us photos so we can manage it correctly.

BALEARIC ISLANDS:

Follow the same 2 steps for returns indicated above. In this case the shipping costs will be 11€ per product.

CANARY ISLANDS, CEUTA AND MELILLA:

In these returns, the customer will be responsible for shipping and customs costs derived from the return. We recommend tracking the shipment until it arrives at our warehouse.

IMPORTANT: include the purchase receipt of the returned order in the package.

You can send us the product using the shipping system of your choice to the following address:

GXO Logistics / Returns BIG BLUE

C/ La Picota nª 4, nave B, Montepino

Pol. Ind. Transport City

19180 MARCHAMALO, SPAIN

 EUROPEAN UNION:

Step 1 : Request the return in the “Exchanges and Returns Portal” at the bottom of our website HERE 

Step 2 : You will receive an email with instructions and the label to print. Prepare the package and delivery it to your near post office.

The return costs are detailed below:

- Portugal: 9€ per product

- European Union: 15€ per product

 

REST OF THE WORLD:

IMPORTANT: In these returns, the client will be responsible for the shipping and customs costs derived from the shipment. We recommend tracking the shipment until it arrives at our warehouse.

If the client does not accept the order in destination the client will assume the cost of the shipping and return (15€ per product in UK and 35€ in USA) including custom cost in Spain which will be very similar to those of entry in origin. It will be specified in the moment of the return of the money once the order is returned to our warehouse.

*Include the purchase receipt of the returned order in the package.

You can send us the merchandise using the shipping system of your choice to the following address:

GXO Logistics / Devoluciones BIG BLUE

C/ La Picota nª 4, nave B, Montepino

Pol. Ind. Ciudad del transporte

19180 MARCHAMALO, ESPAÑA